Privacy Policy
General information on the privacy policy
The address of our website is: https://www.actionworld.ch
Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Swiss Confederation (Data Protection Act, DSG), every person is entitled to protection of their privacy and protection against misuse of their personal data. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
In cooperation with our hosting providers, we make every effort to protect the databases as well as possible against unauthorized access, loss, misuse or falsification.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
By using this website, you consent to the collection, processing and use of data in accordance with the following description. This website can generally be visited without registration. Data such as pages called up or names of files called up, date and time are stored on the server for statistical purposes without this data being directly related to your person. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.
Responsible Body
Responsible for the processing of your personal data on this website is:
Actionworld AG
Bachstrasse 27
8912 Obfelden
Schweiz
E-Mail: info@actionworld.ch
Telephone: +41 44 760 22 33
For all matters relating to data protection—even in cases where this statement refers to a data protection officer—please contact us at this address; the easiest way is via email, using the subject line "Data Protection."
Processing of personal data
Personal data is any information relating to an identified or identifiable person. A data subject is a person about whom personal data is processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, procurement, erasure, retention, modification, destruction and use of personal data.
We process personal data in accordance with Swiss data protection law. If and insofar as the EU GDPR is applicable, we also process personal data on the following legal bases in conjunction with Art. 6 (1) GDPR:
- lit. a) Processing of personal data with the consent of the data subject.
- lit. b) Processing of personal data for the performance of a contract with the data subject and for the implementation of corresponding pre-contractual measures.
- lit. c) Processing of personal data for compliance with a legal obligation to which we are subject under applicable EU law or under applicable law of a country in which the GDPR is applicable in whole or in part.
- lit. d) Processing of personal data to protect the vital interests of the data subject or another natural person.
- lit. f) Processing of personal data for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental freedoms and rights and interests of the data subject. The legitimate interests include, in particular, our business interest in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.
We process personal data for the duration required for the respective purpose or purposes. In the case of longer-term retention obligations due to legal and other obligations to which we are subject, we restrict processing accordingly.
Cookies
This website uses cookies. These are small text files that make it possible to store specific information relating to the user on the user's device while the user is using the website. Cookies make it possible in particular to determine the frequency of use and the number of users of the pages, to analyze patterns of page use, but also to make our offer more customer-friendly. Cookies remain stored beyond the end of a browser session and can be retrieved when you visit the site again. If you do not wish this to happen, you should set your Internet browser to refuse to accept cookies.
A general objection to the use of cookies for online marketing purposes can be declared for a large number of services, especially in the case of tracking, via the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/. In addition, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that in this case not all functions of this online service can be used.
Consent via the cookie banner
During your first visit, we will ask for your consent via a cookie banner. Cookies that are technically necessary are always set. Cookies and services used for statistics and marketing (e.g., Google Analytics, Google Ads, and Google Remarketing) are only loaded once you have provided your consent. You may change or withdraw your selection at any time: Change cookie settings.
For the cookie banner, we use Cookiebot, provided by Usercentrics A/S (Havnegade 39, 1058 Copenhagen, Denmark). Cookiebot stores your choices in a cookie and logs them for documentation purposes, recording an anonymized IP address, the date and time, and the selections you have made. The legal basis for this is our legal obligation to be able to provide proof of consent. Further information: Cookiebot Privacy Policy.
With SSL/TLS encryption
This website uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as the inquiries you send to us as the site operators. You can recognize an encrypted connection by the fact that the address line in your browser changes from "http://" to "https://" and by the presence of a padlock icon in your browser's address bar.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Third-party services
This website may use Google Maps to embed maps, Google Invisible reCAPTCHA to protect against bots and spam and YouTube to embed videos.
These services of the American Google LLC use, among other things, cookies, whereby data is transferred to Google in the USA, whereby we assume that no personal tracking takes place in this context solely through the use of our website.
Google LLC is certified under the EU-US Data Privacy Framework and the Swiss-US Data Privacy Framework. As of September 15, 2024, Switzerland recognizes an adequate level of data protection for companies with such certification. In addition, Google relies on the European Commission’s Standard Contractual Clauses.
Further information can be found in Google's privacy policy.
Data transfer abroad
Some of the providers mentioned in this statement also process personal data outside of Switzerland and the European Economic Area, in particular in the USA (Google, Meta/Facebook/Instagram, Mailchimp). We only transfer personal data to these entities if an adequate level of data protection is guaranteed—either through the provider’s certification under the Swiss-US or EU-US Data Privacy Framework, or through the European Commission’s standard contractual clauses, which are recognized by the Federal Data Protection and Information Commissioner (FDPIC).
Contact form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.
Newsletter
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.
Once you have provided your consent for the storage of your data—including your email address—and its use for sending the newsletter, you may revoke this consent at any time, for example by using the "unsubscribe" link included in the newsletter.
Rights of the data subject
Under the Swiss Data Protection Act (DPA) and—where applicable—the EU General Data Protection Regulation (GDPR), you have, in particular, the following rights. To exercise these rights, please contact the controller mentioned above.
Right to confirmation
Each data subject has the right to obtain from the website operator confirmation as to whether or not personal data concerning him or her are being processed. If you wish to exercise this right of confirmation, you can contact the data protection officer at any time.
Right to information
Any person affected by the processing of personal data has the right to receive information from the operator of this website at any time free of charge about the personal data stored about them and a copy of this information. In addition, information may be provided about the following:
- Purposes of the processing
- Categories of personal data processed
- Recipients to whom the personal data has been or will be disclosed
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
- the existence of a right to rectification or erasure of personal data concerning them or to restriction of processing by the controller or a right to object to such processing
- the existence of a right to lodge a complaint with a supervisory authority
- if the personal data are not collected from the data subject: All available information about the origin of the data.
In addition, the data subject has the right to be informed whether personal data has been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information about the appropriate safeguards in connection with the transfer.
If you wish to make use of this right to information, you can contact our data protection officer at any time.
Right to rectification
Every person affected by the processing of personal data has the right to request the immediate rectification of inaccurate personal data concerning them. Furthermore, taking into account the purposes of the processing, the data subject has the right to request that incomplete personal data be completed—including by means of a supplementary statement.
If you wish to make use of this right to information, you can contact our data protection officer at any time.
Right to erasure (right to be forgotten)
Any person affected by the processing of personal data has the right to obtain from the controller of this website the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and the processing is no longer necessary:
- The personal data was collected or otherwise processed for purposes for which it is no longer required.
- The data subject withdraws the consent on which the processing was based and there is no other legal basis for the processing
- The data subject objects to the processing on grounds relating to his or her particular situation and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing in the case of direct marketing and associated profiling
- The personal data was processed unlawfully
- The erasure of personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject
- The personal data was collected in relation to information society services offered directly to a child
If one of the above reasons applies and you wish to request the deletion of personal data stored by the operator of this website, you can contact our data protection officer at any time. The data protection officer of this website will ensure that the request for erasure is complied with immediately.
Right to restriction of processing
Any person affected by the processing of personal data has the right to request the controller of this website to restrict the processing if one of the following conditions is met:
- The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data
- The processing is unlawful, the data subject objects to the erasure of the personal data and requests the restriction of the use of the personal data instead
- The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims, or for the establishment, exercise or defense of legal claims. The data subject has objected to processing on grounds relating to his or her particular situation and it is not yet clear whether the legitimate interests of the controller override those of the data subject.
If one of the aforementioned conditions is met, you can contact our data protection officer at any time to request the restriction of the processing of personal data by the operator of this website. The data protection officer of this website will arrange for the restriction of processing.
Right to data portability
Any person affected by the processing of personal data has the right to receive the personal data concerning them in a structured, commonly used and machine-readable format. In addition, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, you can contact the data protection officer appointed by the operator of this website at any time.
A right of objection
Any person affected by the processing of personal data has the right to object to the processing of personal data concerning them at any time for reasons arising from their particular situation.
In the event of an objection, the operator of this website will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims.
To exercise your right to object, you can contact the data protection officer of this website directly.
Right to withdraw consent under data protection law
Any person affected by the processing of personal data has the right to withdraw their consent to the processing of personal data at any time.
If you wish to exercise your right to withdraw your consent, you can contact our data protection officer at any time.
Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a data protection supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern. www.edoeb.admin.ch. Individuals residing in the EU or the EEA may also contact the supervisory authority in their country of residence.
Objection to e-mail marketing
We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.
DISCLAIMER
All information on our website has been carefully checked. We make every effort to ensure that the information we provide is up-to-date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, so that we cannot assume any liability for the completeness, correctness and topicality of the information, including journalistic and editorial information. Liability claims relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are fundamentally excluded.
The publisher may change or delete texts at its own discretion and without prior notice and is not obliged to update the contents of this website. The use of or access to this website is at the visitor's own risk. The publisher, its customers or partners are not responsible for any damages, such as direct, indirect, incidental or consequential damages, allegedly caused by visiting this website and consequently assume no liability for such damages.
The publisher also accepts no responsibility or liability for the content and availability of third-party websites that can be accessed via external links from this website. The operators of the linked sites are solely responsible for their content. The publisher therefore expressly distances itself from all third-party content that may be relevant under criminal or liability law or offend common decency.
Google Ads
This website uses Google Conversion Tracking. If you have reached our website via an ad placed by Google, Google Ads will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies can therefore not be tracked across the websites of Ads customers. The information obtained using the conversion cookie is used to generate conversion statistics for Ads customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in tracking, you can decline the placement of the necessary cookie—for example, by adjusting your browser settings to disable the automatic placement of cookies, or by configuring your browser to block cookies from the domain "googleleadservices.com."
Please note that you must not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.
Google Remarketing
This website uses the remarketing feature provided by Google Inc. This feature is designed to present interest-based advertisements to website visitors within the Google advertising network. A "cookie" is stored in the visitor's browser, which allows the visitor to be recognized when they visit other websites that are part of the Google advertising network. On these websites, the visitor may be shown advertisements related to content they previously viewed on sites that utilize Google's remarketing feature.
It is Google's own information that it does not collect any personal data during this process. However, if you do not wish to use Google's remarketing function, you can generally deactivate it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can deactivate the use of cookies for interest-based advertising via the advertising network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.
Google Analytics
This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics is integrated via Google Tag Manager and is only loaded once you have provided your consent for the “Statistics” category in the cookie banner (Google Consent Mode).
Google Analytics uses cookies and similar technologies to evaluate the use of our website—for example, which pages are visited, the duration of visits, approximate location (country, city), device, browser, and the site from which you arrived. The statistics obtained enable us to improve our offerings and make them more engaging for you as a user. Google Analytics 4 does not store full IP addresses.
The data may also be transmitted to Google LLC in the USA (see "Data transfer abroad"). Usage data is deleted once the retention period configured in Google Analytics has expired.
The legal basis is your consent (Art. 6 para. 1 lit. a GDPR or Art. 31 DSG). You can withdraw your consent at any time via the Cookie settings revoke. Additionally, you can revoke the recording with the Browser add-on for disabling Google Analytics. Further information can be found in the Google Privacy Policy.
Google TagManager
Google Tag Manager is a solution with which we can manage so-called website tags via an interface and thus, for example, integrate Google Analytics and other Google marketing services into our online offering. The Tag Manager itself, which implements the tags, does not process any personal user data. With regard to the processing of users' personal data, we refer to the following information on Google services. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html.
This website uses features provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you access our pages containing Facebook plugins, a connection is established between your browser and Facebook’s servers. During this process, data is transmitted to Facebook. If you have a Facebook account, this data may be linked to that account. If you do not wish for this data to be linked to your Facebook account, please log out of Facebook before visiting our website. Interactions—specifically the use of a comment function or clicking a "Like" or "Share" button—are also transmitted to Facebook. You can find more information on this at https://de-de.facebook.com/about/privacy.
Functions of the Instagram service are integrated on our website. These functions are offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram. Further information can be found in Instagram's privacy policy: http://instagram.com/about/legal/privacy/
Sending Newsletters – Mailchimp
The newsletter is distributed via the service provider ‘MailChimp,’ a newsletter delivery platform operated by the US-based company Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the service provider’s privacy policy here. Rocket Science Group, LLC (Intuit Mailchimp) is certified under the EU-US Data Privacy Framework and the Swiss-US Data Privacy Framework. The use of this service provider is based on our legitimate interests pursuant to Article 6(1)(f) of the GDPR and a data processing agreement in accordance with Article 28(3) sentence 1 of the GDPR.
The mailing service provider may use the data of the recipients in pseudonymous form, i.e. without allocation to a user, to optimize or improve its own services, e.g. for the technical optimization of the mailing and presentation of the newsletter or for statistical purposes. However, the mailing service provider does not use the data of our newsletter recipients to write to them itself or pass it on to third parties.
YouTube
This website incorporates features from the service "YouTube." "YouTube" is owned by Google Ireland Limited, a company incorporated and operated under Irish law, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, which provides these services within the European Economic Area and Switzerland.
Your legal agreement with YouTube consists of the terms that can be found at the following link: https://www.youtube.com/static?gl=de&template=terms&hl=de. These terms constitute a legally binding agreement between you and YouTube regarding your use of the services. Google’s Privacy Policy explains how YouTube handles and protects your personal data when you use the service.
Booking platform
We process the data of our customers in accordance with the data protection regulations of the Federal Government (Data Protection Act, DSG) and the EU GDPR as part of the ordering processes in our online store in order to enable them to select and order the selected products and services as well as their payment and delivery or processing.
The processed data includes master data (inventory data), communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online store, billing, delivery and customer service. In this context, we use session cookies, e.g. to store the contents of the shopping cart, and permanent cookies, e.g. to store the login status.
The processing is carried out on the basis of Art. 6 para. 1 lit. b (execution of order processes) and c (legally required archiving) GDPR. The data marked as required are necessary for the establishment and fulfillment of the contract. We only pass on the data to third parties in the context of delivery, payment or within the scope of legal permissions and obligations. The data will only be processed in third countries if this is necessary to fulfill the contract (e.g. at the customer's request for delivery or payment).
Users can optionally create a user account in which they can view their orders in particular. As part of the registration process, users are provided with the required mandatory information. User accounts are not public and cannot be indexed by search engines, e.g. Google. If users have terminated their user account, their data relating to the user account will be deleted, provided that their retention is required for commercial or tax law reasons in accordance with Art. 6 para. 1 lit. c GDPR. Information in the customer account is retained until it is deleted with subsequent archiving in the event of a legal obligation. It is the user's responsibility to save their data in the event of termination before the end of the contract.
As part of registration and new registration as well as the use of our online services, we store the IP address and the time of the respective user action. This data is stored on the basis of our legitimate interests and those of the user in protection against misuse and other unauthorized use. This data is not passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with Art. 6 para. 1 lit. c GDPR.
The deletion takes place after the expiry of statutory warranty and comparable obligations; the necessity of storing the data is reviewed at irregular intervals. In the case of statutory archiving obligations, deletion takes place after their expiry.
Contractual benefits
We process data belonging to our contractual partners, prospective clients, and other principals, customers, or contracting parties (collectively referred to as "contractual partners") in accordance with data protection regulations—specifically the Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (GDPR)—pursuant to Article 6(1)(b) of the GDPR, for the purpose of providing our contractual or pre-contractual services. The data processed in this context, including its nature, scope, and purpose, as well as the necessity of its processing, are determined by the underlying contractual relationship. The data processed includes the master data of our contractual partners (e.g., names and addresses), contact details (e.g., email addresses and telephone numbers), contractual information (e.g., services utilized, contract content, contractual correspondence, names of points of contact), and payment data. As a general rule, we do not process special categories of personal data, unless such processing is required for the execution of an order or contract.
We process data that is required to justify and fulfill the contractual services and point out the necessity of its disclosure, unless this is obvious to the contractual partners. Data is only passed on to external persons or companies if this is necessary within the framework of a contract. When processing the data provided to us as part of an order, we act in accordance with the client's instructions and the statutory provisions.
As part of the use of our online services, we may store the IP address and the time of the respective user action. This data is stored on the basis of our legitimate interests and the interests of users in protection against misuse and other unauthorized use. This data is not passed on to third parties unless it is necessary for the pursuit of our claims in accordance with Art. 6 para. 1 lit. f. GDPR or if there is a legal obligation to do so pursuant to Art. 6 para. 1 lit. c. GDPR.
The data is deleted when it is no longer required for the fulfillment of contractual or statutory duties of care and for the processing of any warranty and comparable obligations, whereby the necessity of storing the data is reviewed at irregular intervals. In all other respects, the statutory retention obligations apply.